What is Replacement?
Any defects that would be covered by the manufacturer’s warranty will be serviced as per the manufacturer’s warranty coverage till the warranty period. If you have received an item in or it is ‘Not as Described’ on the website by the Seller, Replacement Policy is Applicable and done.
Replacement is subject to the availability of stock with the Seller.
What is Free Exchange?
We do not entertain exchanges since our all products are medical products since they are considered secondhand / refurbished after opening the seal, first use, trial, etc and they become unhygienic too.
How do I return an item purchased on microsidd.com?
Returns aren’t easy, and simply costs too much, we suggest you go through the product details and FAQ before buying,
in special cases please ensure that product is in unused and original condition. Include all price tags, labels, original packing, and invoice along with the product.
sterile products and freebies cannot be returned for obvious reasons
Replacement is subject to the availability of stock with the Seller. In case a Replacement is not available, the Seller will refund the amount for the same after the customer sends the product back.
All this is subject to the Seller’s return policy.
What items can I Exchange?
We don’t allow exchange or return on any medical products, we can provide you hassle-free after-sale services after sales since all products are covered with respective guaranty and warranty.
Can I return part of my order?
No, a return cannot be created at item level and if you have ordered multiple items if it falls in no return policy, you cannot initiate a return for a full or partial quantity.
What is microsidd.com Buyer Protection?
microsidd.com India Buyer Protection seeks to help Buyers who have an issue with a product and service support will be provided.
Write to us at email@example.com
in case you want to raise a dispute. microsidd.com looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from microsidd.com for settling the dispute.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns/replacements
Return/replacement request is made outside the specified time frame
Product is damaged because of use or Product is not in the same condition as sold/dispatched.
Specific categories like diagnostic instruments and consumables, suture materials, ultrasound gel, x-ray films, syringes and needles, and freebies
Defective products are covered under the manufacturer’s warranty and are serviceable.
Any consumable item which has been used or installed
Products with tampered or missing serial numbers
Items that are returned without original sealed packaging, freebies, or accessories
Any kind of diagnostic kits, liquids, disposables, consumables.
Where can I find the Seller’s Return Policy?
Please go to the product page, where you can see the respective policy against each Seller offering that product. all diagnostic products, rapid tests, biochemistry kits, monitors, strips are non-returnable. COVID19 supplies such as Mask, Sanitizer, PPE KIt, Gloves, and all other hygiene products are non-returnable.
What is microsidd.com’s Replacement Guarantee?
If you have received a product in a damaged or it is not as described, you must contact us immediately on delivery and you can return it to get a replacement within 1 day of delivery from the seller, you will need to inform us immediately on delivery reporting damages, if not done we would be not able to help you out.
Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you on delivery of an earlier product. you’ll need to send an earlier product to us
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when
– Seller cannot provide replacement
– In-line with Buyer Protection, when a dispute has been ruled in your favor
Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller’s Returns Policy.
How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped the order cannot be canceled.
Unfortunately, an order cannot be canceled once the item has been shipped to you. if returned due to consignee rejection refund will be processed on actual shipping charges incurred.
Why do I see a disabled ‘Cancel’ link?
A disabled ‘Cancel’ link can mean the following things:
- the item is being shipped together with another order of yours
- The item is non-refundable
In any of the above cases, you can get in touch with our Customer Support for more information
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as ‘Shipped’, we will be not able to process your cancellation request.
Your refund will be processed soon after we receive the canceled items back from the courier.
The refunded amount will be made available immediately in 5-7 working days you need to provide bank details since we don’t store your credit card/bank details on payment.
However, if you opt for having the money transferred back to the source of the transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by microsidd.com
What are the modes of refund available after cancellation?
In order to confirm the cancellation of item(s) in your order, you need to indicate your refund preference.
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, microsidd.com will complete the cancellation and initiate the refund after deduction of any shipping charges forward and return if shipped, depending on your preference.
Contact buyer support on 080-43744362 or mail us at firstname.lastname@example.org
reach us at Microsidd Customer Support, #3048/14, Mkk Road, Bangalore 560021 (INDIA)